Returns & Exchanges
We want you and your Scout Elf to be completely satisfied with your purchase; therefore, we offer a 30-day return window for unworn and unwashed apparel and accessories in their original packaging. Please ensure all tags remain attached to maintain the magic and eligibility for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back to the North Pole.
Prepare the Package
Securely pack the items in their original packaging, ensuring all official garment tags and labels are included to qualify for a refund.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy as our team processes your return within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing